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International Society of Arboriculture
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Event Details

Time Management and Communication Etiquette for Green Industry Service Providers

Date: September 24, 2019
Location: Morris Arboretum, Philadelphia, PA, UNITED STATES
Organizer: Jan McFarlan
Sponsor: Morris Arboretum
Description: Instructor: John R. Hosbach, Jr.
Consulting Arborist and President, Rockwell Associates, LLC
You may be the most elite and skilled arborist, horticulturist, or landscaper in your service area but without sound communication etiquette you are missing out on developing long-term relationships,
future sales, building a professional reputation and most importantly, increasing your daily success. Being experienced and up-to-date in your field is only 10 percent of your responsibility. John refers to
these service providers as the “ninety percenters.” John will provide you with a high level, interactive, hands-on class that will have you second-guessing your previous daily routine. The class will cover:
• Improving your communication including emails, text, letters, proposals, and contracts
• Managing your time and dealing with high level clients
• Creating the “perfect proposal” and closing the sale
John Hosbach is a high-energy registered consulting arborist, TRAQ /TPAQ qualified, urban
forester and forensic arborist. He specializes in client management and exceptional client
communication. John coaches green industry folks in managing their clientele for superior success. This course carries 6.5 CEUs for ISA certified arborists. (S=0, P=2.5, M=4).
Contact Name: Jan McFarlan
Contact Phone: 215-247-5777, ext. 156
Contact Email:

Registration: $140 (includes lunch)
Seats Available: 65
CEUs available: Yes

Start Date: 9:00 AM, September 24, 2019
End Date: 4:00 PM, September 24, 2019

Address: Morris Arboretum
100 East Northwestern Avenue
108 Events